Hospital Policies

At Happy Paws Veterinary Center, we are committed to delivering exceptional care while maintaining a respectful, organized, and efficient environment for all patients and clients. Below you will find our hospital policies to help you prepare for your visit.

No-Show and Cancellation Policy
We understand that unexpected events can happen. However, to ensure we can serve all of our patients, we kindly ask that cancellations or rescheduling requests be made at least 24 hours prior to your appointment.

• No-Show Policy: If you fail to cancel or reschedule in advance and do not show up, a non-refundable exam deposit will be required to book future appointments.

• Late Arrivals: Clients arriving more than 10 minutes late will need to reschedule, so we can maintain timely care for all patients.

Payment and Financial Policies
Payment is due at the time of service. We accept the following forms of payment:

• Visa

• Mastercard

• Cash

• CareCredit (Apply at www.carecredit.com)

Please note that we do not accept Discover, American Express, or personal checks. If you have any questions about services or costs, our front desk team will be happy to assist you.

Rabies Vaccination Requirement
To protect all pets, staff, and visitors, a current rabies vaccination is required for all elective procedures. In compliance with Rutherford County regulations, all dogs and cats over three months of age must be vaccinated against rabies. If your pet is due, please let us know at the time of scheduling.

Prescription Refill Policy
At Happy Paws Veterinary Center, we are continuously working to provide the best care for your pets. To ensure we maintain a smooth and efficient process for managing prescription medications, we require a minimum of 24 hours to fill all prescription medications, refills on medications, or written prescriptions.

Key Policy Details:

• 24-Hour Processing Time: All medication-related requests require a minimum of 24 hours to process.

• Doctor's Approval Required: All refills must be approved by Dr. Parks to ensure continued safe and effective care.

• Requesting Refills: You can request refills through:

  • Phone: 615-603-7192

  • Patient Portal: https://petportal.vet/happy-paws-veterinary-center

Safety and Courtesy
For everyone’s safety, all pets must be on a leash or in a secure carrier while inside the clinic. This helps us maintain a calm and safe environment for all patients.